What is an escape room?

Your team is locked in a mysterious room. A room with a story. A room with a threat. You've got one hour to escape before terrible things happen...

While searching the room, you will find special objects that can be used on your way to freedom. By solving the puzzles and riddles by thinking logically and a good amount of team spirit you can take the next step. While time is ticking away, the room will appear to have lots of hidden secrets. Escape will not be easy...

Do you have to be very smart to play an escape room?

Smart is a big word. You must like to puzzle a bit and you must be adventuruous, loving to investigate. In each team there are different people, each with their own abilities. One can search good, the other one is good in math or puzzles, others may not say a lot, but are observering everything very well and in the end will come with a comment that will be very handy. That way you will be working as a team to play this game. And if you get stuck? The game host is watching you from the control room and will give one or more hints if necessary.

Is it scary? Is it dangerous? Is it safe?

Is it scary?

Scary we wouldn't call it, but it's for sure exciting. It's just a game, but we do arouse the impression that you are somewhere detained and that there's threat.

Is it safe?

A One Hour Lockup experience is very safe. In the rooms there are multiple cameras and the game host monitors your actions constantly. In the room there's an emergency stop at the door. It can be pressed in case of emergencies. The game is automatically stoppd and the doors will open immediately. The game host will provide assistance.

Is it dangerous?
No, a One Hour Lockup experience is not dangerous, as long as you abide by the rules (therefore do not climb on things and so). During the game we create the impression that there's a threat and danger, but that's all part of the game. Everything is staged and carried out under controlled conditions.

What happens if we do not escape within an hour?

If you are unable to escape in time, fortunately there is little to worry about. We will not leave you in the room (the next group also wouldn't like that), we will come to rescue you ;-)

Are there other people (actors) in the room?

No, there ar no actors in the room. So you don't have to be afraid someone will pop out of the closet and scare you to dead (like here)

How long does it take?

The complete One Hour Lockup experience lasts one and a half hour. Assuming you’ve arrived on time we will take you to our cozy waiting area where you can have a drink and stor all your personal belongings into one of our lockers (mobile phones and cameras are not allowed. We also recommend to store your wallets and keys in the locker). The game host will make the final preparations and then we will start .
A short visit to the toilet is still possible, but you better be fast….

You have an hour to escape from the escape room. Afterwards we will take a group picture. Now the party is really over..;-)

I want to play with two persons. Is that possible?

Officially, the minimum number of persons is three. That has a reason, with two people the room is too difficult and too extensive. Do you have a lot of experience (more than 10 rooms played)? Give us a call and let's see what we can do.

What is the maximum capacity?

Every escape room can be played by up to 7 people.

We have two (different) escape rooms, so up to 14 people can play simultaneously. Is your group is larger than 14 but less than 28 people? Then you might consider booking two time slots in a row. The people who have to wait can play a game in our lounge and have a drink and wait for the other the group to finish. For groups larger than 14 people, we offer packages with different activities.

Please contact us for more information about the several options.

At what time do we have to be there?

You are booking a time slot for a one and a half hour. In the confirmation e-mail a start time is mentioned. This is the time we expect you at our location (not much earlier and not much later, be on time!). About fifteen minutes upon arriving the game starts. If you're late, it may be that there is not enough time left to play the whole game. The game will then be shorter; another group should not be penalized. If you are to late more than 15 minutes the game can cannot be played due to lack of time. There is no refund.

What should I wear?

During the game you will not get dirty and you do not have to provide any heavy physical exertion. Regular clothes in which you can move well, will be the most suitable.

Can I go to the toilet during the game?

No, it is not possible to make use of the toilet during the game. Of course, we make an exception in case of emergencies.

Is the escape room suitable for people who have difficulty walking or are sitting in a wheel chair?

There is no need to walk a lot and there are no dangerous moments. If you walk  with crutches you can play the game. Are you in a wheelchair? Then Zodiac Killer can be played. In this case, please contact us.

Are you disabled or does it applie to one of your team members? Please let us know when making your reservation.

In which languages is One Hour Lockup available?

The game is available in Dutch and English. If you would like to play the game in English, pleas let us know. In that case all the audio and video will be subtitled.

Is there a minimum age?

One Hour Lockup has a minimum age of 16 years. An exception is possible for children over 12 years if they are accompanied by an adult player (18+). At least 1 adult has to accompany the children in the room. Playing the game by quite young children is at your own risk. If a child finds the game too scary, it may be momentarily interrupted so that the child or an adult can leave the room.

Can we have a drink at One Hour Lockup?

Yes, that's possible! We have a wide range of coffee, tea, soft drinks, fruit juice, (special) beer and wine. Payment can be made via Maestro or credit card.

Can we eat something at One Hour Lockup?

We always have beer nuts, chips, candy bars and biscuits available as a snack. On request everything is possible, from pizza to sushi, from appetizers to a hot buffet. Check our Packages page for an overview.

What are the house rules?

The main rule is that we do not allow people under the influence of alcohol and / or drugs. If we think you are, you will not be allowed into our escape room and our lounge area. There will be no refund.

I want to come to you with more than 7 persons? Is it best to wait untill you have two escape rooms?

With two rooms we can let 14 people play a One Hour Lockup experience at the same time. It is therefore more rapidly and that is an advantage. But .... if you do have the time we recommend you to all play the same room. Afterwards you have a lot to talk about and that is only if you've had the same experience. Therefore we recommend for groups up to 21 persons one room with multiple timeslots. That does mean that there is delay. However, we have all kinds of extra activities while waiting, including a pub quiz, a GPS tour or an interactive city game. For more information see our packages.

I want to take our baby with us. Is this possible / smart?

It is not the ideal situation, so if you can  prevent it, that will be the best. The baby can be taken into the escape room, but that is certainly not optimal. You need your attention in the game after all. There is also a variety of theatre, light and sound effects. We can not estimate the impact of these on the child.

Where can I park?

Near our location there is a lot of parking space, all free. However, we sit next to a store with many visitors. During shop hours (Monday to Saturday from 09:30 to 17:30 hours) finding a spot can be tricky. Within a few minutes walk you can always find a spot. Optionally you can choose during busy times to park around the corner of Churchill Street and Vaartweg. This is across the street over the water, but over the bridge you will be close to us.

I want to come with public transportation. What is the easiest way?

BUS

There is a bus stop almost right in front of our building. Busline 110 and 151 stop here (stop Rubber Street). Look here for information about the timetable.
Pay attention! Do you use your 9292OV to plan your trip? Then put in house number 43 and not 43D! 43D is not recognized and therefore you get off at a bus stop much further.

Are you staying in Amsterdam or nearby? At train station Amstel take bus 320 to Hilversum en less than 25 minutes later you're getting off at stop Gooimeer P+R (7nd stop). From there it's only a few minutes walk to One Hour Lockup escape rooms.

TRAIN

NS station Naarden-Bussum is closest to us. From here the bus (110 or 151) takes about 10 minutes to get to us. You can also rent a bike (OV-fiets = Public Transportation bike)

How can I make a reservation?

With the button reserve on our website you can make a reservation. Top left of the calendar is the week number and you can continue browsing through the weeks. By day you can see which time slots are free. Choose a date, and timeslot to make a reservation. After entering all your data you can make the payment of your reservation through iDEAL or Paypal. You will get an email confirmation of us.

Can I take an option?

Putting a timeslot in option is possible if you want to reserve 3 or more timeslots (ie more than 14 people). If you’ve got a smaller group, we recommend that you already make the reservation (including payment through iDEAL). Then you will be shure of your timeslot. You can cancel your reservation up to 48 hours before the start of you experience.
In that case you will get back the amount paid minus € 5.00 administration fee per booked timeslot.

Can I get an invoice?

Of course, no problem. Please send us your request as quickly as possible after your reservation. You can use our contact form. Please tell us the reservation number(s) en de details for your invoice (company name, address, et cetera).

How does the payment work?

Payment is made in advance when booking through iDEAL, Creditcard, Paypal, SOFORT (Germany) or Mister Cash (Belgium). Any additional costs (additional persons or drinks) can be paid on the spot by Maestro or credit card. Cash payment is only possible if it's the only way you can pay.

Something went wrong during the reservation and now my chosen time looks already booked.

At the start of a reservation the timeslot is immediately blocked to give you the opportunity to quietly make your reservation. That way nobody else can make a reservation on the same time. If something goes wrong during the reservation (usually the payment part) the system does not release the reservation immediately. It thinks the payment is still in progress. After about fifteen minutes the time is released again and you can try to make a new reservation. No patience? Give us a call, we will be able to release the time immediately.

We made a reservation. Now an extra person wants to join. Is that possible?

No problem! As long as the total number of players does not exceed seven.

We made a reservation. Now someone can't come with us. What to do?

This can happen and is no problem. The room is available for three to seven persons. The price is per room.

Can I cancel my reservation?

• If canceled up to 72 hours before the start of the activity, the amount paid minus € 10.00 service charge (per canceled room / activity) will be refunded within a week to the account from which it was paid. You can also choose to move the reservation to a new timeslot without any costs.
• If you cancel less than 72 hours before the start of the activity, no refund will be possible.
• Cancellation can only be done by sending an e-mail to . Don't forget to mention your reservation ID.